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Posts Tagged ‘Wagga Wagga’

Who Are We?

Recently I looked into making a video for promotional purposes, Youtube, Facebook and the like and I was asked “what makes you different, what makes you, well, you?” The obvious answers sprang to mind; “we are a Team of individuals working together yada yada yada” and “we are a professional company offering professional services etc” and the all time classic “we promise we are elite at what we do, and so forth”. However, when I gave it deeper consideration I realised the answer is so much deeper than that.

Paper PhotoWe do strive to be all these things but we are more, I and my Team are more than mere cliches. So how do I describe something, that in my mind and heart, seems so simple, so straightforward? To know who Cleaning Excellence are we first need to know what we do, so what do we do? If you answered cleaning you would only be partly correct, we do much more than that. We are time givers, we give you time you would have spent cleaning back so that you can use it wisely, with family and friends, let face it why would you want to scrub your toilet while everyone else was outside enjoying a BBQ?! We also give piece of mind; when we clean for you, whether in your house or business, it is one less thing you have to worry about. And we offer you professionalism, which is my favourite.

Everything we do is deliberate from the uniforms we wear, to our equipment or the way we send out invoices. We study how to deliver our services in the best possible way, we routinely investigate our processes to see if they’re adding value to our clients or making life more complicated. I believe, and have stated publicly before, that running a successful cleaning company is 70% running a successful business and 30% cleaning. What do I mean by this; I mean that anyone can scrub a toilet but delivering a complete service which encompasses areas such as admin, billing, how we monitor the work the Team is doing, the quoting process, the equipment we use, how we handle complaints, the security we offer from having the key to your property to keeping your valuables safe, the way we look and dress, the fact we show up when we say we will show up and handling special requests is something that only a few can do.

So who are we? We are a bunch of people committed to being the best we can be, not perfect, but excellent …

I Love My Team

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I Love My Team

 

I love my Team! If you invest in your Team, believe in them, encourage, support and guide your Team they will do extraordinary things and your clients reap the rewards. Anyone can do a halfhearted job cleaning your toilet, Cleaning Excellence Team Members clean your toilet professionally because they are treated like professionals.
The Team is the most important part of any business and mine is no different. If you only pay them the minimum amount required, or less, they will only do the minimum amount required, or less. You have to go beyond that by creating an environment that is a joy to work in. I don’t just mean more money, although that is a part of it, I mean praise, respect, training, help, treating them like champions and recognition.

Cleaning Excellence is a Team, thanks guys!

 

http://www.cleaningexcellence.com.au

You Make It Happen!

December 1, 2011 6 comments

Do you ever find yourself saying ‘I wish the government would do this or that’, or ‘if only my parents’, ‘or one day when the right circumstances come about I’ll get what I want, do what I want and then I’ll be happy’? You, like most people, probably answered yes but the problem with those statements is that none of those people or situations control you or your decisions. If you want to be healthier get up and go for a walk, if you want to have better friends go out and be the best friend you can, if you want to succeed in business read a book or a blog. Do something about it NOW!

Life is about change, the seasons change, we change (getting old is a fact), other people change, fashion changes, expectations change, trends, gadgets, places change. Knowing this it then becomes our responsibility to create the change we want to see in our little part of the world. Even if your plan is to get rich by winning the Lotto, not a strategy I suggest, you still have to do something about it, like buying the ticket.

The best thing I can suggest is to continually get an education, whether that is a formal education like university, listening to people that have achieved success already in the field you’re interested or reading a book, articles, industry magazines’. I like to cook but I always feel I can do it better; this is where Jamie Oliver comes in! I enjoy watching his shows; I even have a couple of his cookbooks. Why? Because he is very good at cooking and has made a huge success out of being a chef and so I listen to him. Of course if I wanted to be a serious chef I would go to a school for chefs but I only want to cook for my friends and family, not for an adoring public.

So what are you waiting for, get up now, take action and start to make your life better and enrich yourself.

Please go to www.cleaningexcellence.com.au for more information on professional cleaning.