Posts Tagged ‘Cleaning Excellence’

Use Some Common Cents And Your Dollars Will Look After Themselves

Money, everyone wants it but most people have no idea what to do with it except to spend it but is “spending” the point of money or is it something more?

Money is a tool, something to be used to achieve a goal, just like a hammer is the tool of choice when the goal is hammering a nail but you will need money (or something of value besides money but that is for another blog). For example, your goal is to nail together two pieces of wood; what do you do? Viciously assault some nails with a $20 note?! No, of course not, you buy a hammer, which for arguments sake costs $20, and then use that hammer to bang away at those nails, resulting in the achievement of your ultimate goal.

Now lets have a closer look at this hammer situation. We know what the goal is, we have the materials required except for the hammer and we know we can buy the hammer for $20 but is this best use of the $20 we have to achieve our ultimate goal? What other options are there have available to us? Is there someone you know with a hammer that is prepared to hire out their hammer to you, for say $5, alternately are they willing to do the job for you for $7.50, or is there even a possibility that you have a different tool or skill that you can exchange with them to do the job?

Assume that you have all these options available to you, now you have to consider the long term implications of your immediate hammer crisis! Is this likely to be the only time you will need a hammer? Could you become the person that has a hammer for hire in town thus making more money for an investment of $20. Maybe you need to use a hammer on a regular basis but its not the best use of your time or you just don’t like using hammers, therefore it would be better to hire someone with a hammer when the need arises.

Once you have thought all these different options through then you can decide how best to use the $20, not spend, spending is too limited, but use the money. And you thought you were just going to buy a hammer …


Who Are We?

Recently I looked into making a video for promotional purposes, Youtube, Facebook and the like and I was asked “what makes you different, what makes you, well, you?” The obvious answers sprang to mind; “we are a Team of individuals working together yada yada yada” and “we are a professional company offering professional services etc” and the all time classic “we promise we are elite at what we do, and so forth”. However, when I gave it deeper consideration I realised the answer is so much deeper than that.

Paper PhotoWe do strive to be all these things but we are more, I and my Team are more than mere cliches. So how do I describe something, that in my mind and heart, seems so simple, so straightforward? To know who Cleaning Excellence are we first need to know what we do, so what do we do? If you answered cleaning you would only be partly correct, we do much more than that. We are time givers, we give you time you would have spent cleaning back so that you can use it wisely, with family and friends, let face it why would you want to scrub your toilet while everyone else was outside enjoying a BBQ?! We also give piece of mind; when we clean for you, whether in your house or business, it is one less thing you have to worry about. And we offer you professionalism, which is my favourite.

Everything we do is deliberate from the uniforms we wear, to our equipment or the way we send out invoices. We study how to deliver our services in the best possible way, we routinely investigate our processes to see if they’re adding value to our clients or making life more complicated. I believe, and have stated publicly before, that running a successful cleaning company is 70% running a successful business and 30% cleaning. What do I mean by this; I mean that anyone can scrub a toilet but delivering a complete service which encompasses areas such as admin, billing, how we monitor the work the Team is doing, the quoting process, the equipment we use, how we handle complaints, the security we offer from having the key to your property to keeping your valuables safe, the way we look and dress, the fact we show up when we say we will show up and handling special requests is something that only a few can do.

So who are we? We are a bunch of people committed to being the best we can be, not perfect, but excellent …

I Love My Team

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I Love My Team


I love my Team! If you invest in your Team, believe in them, encourage, support and guide your Team they will do extraordinary things and your clients reap the rewards. Anyone can do a halfhearted job cleaning your toilet, Cleaning Excellence Team Members clean your toilet professionally because they are treated like professionals.
The Team is the most important part of any business and mine is no different. If you only pay them the minimum amount required, or less, they will only do the minimum amount required, or less. You have to go beyond that by creating an environment that is a joy to work in. I don’t just mean more money, although that is a part of it, I mean praise, respect, training, help, treating them like champions and recognition.

Cleaning Excellence is a Team, thanks guys!